Frequently Asked Questions
Everything you need to know about your THIEAUDIO experience
What is the typical shipping time for international orders?
Most international orders are processed within 1-2 business days and typically arrive within 7-14 business days, depending on the destination and selected shipping method.
Does THIEAUDIO offer a warranty on monitors and headphones?
Yes, all THIEAUDIO products come with a standard 1-year limited warranty that covers manufacturing defects in materials and workmanship.
What is your return policy for high-fidelity audio gear?
We offer a 7-day return policy for most items in their original, unopened packaging. Please note that custom-fit monitors (CIEMs) are non-refundable due to their personalized nature.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment providers to ensure a secure checkout process.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are VAT and import duties included in the price?
Prices listed on our store usually exclude VAT and import duties. Customers are responsible for any customs fees or taxes imposed by their local government upon arrival.