Returns & Exchanges
At Thieaudio, we stand behind the craftsmanship of our high-fidelity audio equipment and offer a 30-day return window for products in their original condition. We aim to ensure your listening experience meets the highest standards of acoustic excellence through a streamlined exchange process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return or exchange.
Receive Return Authorization
Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and the specific shipping address for our processing center.
Pack and Ship
Securely package the item in its original retail packaging, including all cables, ear tips, and accessories, then ship it using a trackable courier service.
Inspection and Refund
Our technicians will inspect the returned unit for quality assurance, and upon approval, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing